AutoQ Privacy Policy
للعميل الحق في إستبدال أو إرجاع المنتج وفقاً للشروط والأحكام الآتية:
How We Collect Your Personal Data
AutoQ obtains your personal data directly from you via different communication means such as emails, phone calls, or face-to-face meetings. This occurs during the registration process, payment process (which may include payment history), and your engagement with AutoQ to provide you with services.
AutoQ may also obtain your personal data from referrals from existing customers, event organizers, and other sources. For more details on how AutoQ collects your data, please contact our Customer Support team.
How We Use “Cookies” and Other Tracking Technologies
We use cookies on our website to enhance your experience. By using our site, you agree to the use of these cookies. Our cookies include:
Locale Cookie: Stores your country code for personalized browsing in your specific country.
Search Widget Cookie: Tracks functions related to our search widget, improving our site’s search functionality to serve you the most relevant results.
You can manage cookies directly through your browser settings. Please note that disabling certain cookies may impact the functionality of our site.
Legally Processing Your Personal Data
AutoQ only processes your personal data based on at least one of the following lawful bases as per the law:
| Purpose | Lawfulness Basis |
|---|---|
| Comply with Know Your Customer (KYC) process to verify your identity and assess potential risks of any illegal intention. | Legal obligations |
| Process payment transactions. | Legal obligations, Contractual obligations |
| Fulfill obligations arising from contract agreements and policies entered between you and AutoQ, primarily for the provision of our services such as tyre sales, repairs, and maintenance. | Contractual obligations |
| Provide you with details and notifications about our services and changes to the services as per your request. | Legitimate interests |
| Obtain feedback on our services provided to you. | Legitimate interests |
| Issuing proposals and quotations. | Legitimate interests |
Types of Personal Data We Process
Based on specified lawful reasons for processing your personal data as per Qatar’s Personal Data Protection Law, AutoQ may handle and process your identity details, contact data, and financial information. In some cases, sensitive personal data, such as information about health or medical conditions, may be processed if required to carry out contractual and legal obligations.
Sharing and Transfer of Data Within and Outside Qatar
AutoQ may share your personal information for the above-mentioned purposes and lawful bases with third parties when required, where it is necessary to administer the relationship with you, or where we have another legitimate interest in doing so. AutoQ may also transfer your personal data outside Qatar as per the requirements and conditions of Qatar’s Personal Data Protection Law.
Security of Your Personal Data
Your personal data will be processed in accordance with our data protection framework. AutoQ restricts access to your personal data to only those who require access to fulfill their duties.
Retention Period of Your Personal Data
AutoQ retains your personal data to fulfill its intended purpose and for historical archiving. We securely destroy, erase, or anonymize your personal data to ensure that it cannot be restored after exceeding the specified retention period.
Your Rights
You have the right to request AutoQ to:
Access your personal data processed by AutoQ.
Amend your data when it is inaccurate or incomplete.
Remove your data when:
a) The purpose for which your data was collected is no longer valid;
b) Your personal data is processed unlawfully;
c) The information is no longer necessary for compliance with the law; or
d) Your data is inaccurate.Block or restrict further processing of your personal data.
Submit a complaint if your personal data is being used for direct marketing or for automated decision-making, including profiling, that may have legal ramifications or significantly affect your rights.
Withdraw your consent at any time to processing or transferring your personal data for specific reasons.
AutoQ reserves the right to reject your request. If rejected, AutoQ will inform you within 15 days of receiving the request, providing an explanation for the rejection. If your request is incomplete, AutoQ will inform you within 10 days to complete your request. You have the right to lodge a complaint with Qatar’s Personal Data Protection Authority.
As part of our personal data security measures, AutoQ may request specific information to confirm your identity and ensure that your personal data is not disclosed to unauthorized persons.
Updates to the Privacy Policy
AutoQ reserves the right to review and update this Privacy Policy. In case of any changes, you will be informed, and you will receive the updated privacy notice.
Contact Us
For any inquiries, please reach out to our Customer Support team. Their contact details can be found here.