Orders:
1. What is AutoQ?
AutoQ is a leading online tyre marketplace in Qatar, offering a wide range of tyres from top brands. We provide convenient online ordering, delivery, and professional tyre fitting services..
2. How do I place an order on AutoQ?
Simply browse our website, select the tyres you need, and proceed to checkout. You can choose delivery and fitting options during the process.
3. Do you offer tyre fitting services?
Yes, we offer professional tyre fitting and balancing services for all orders, except for purchases using installments or Buy Now Pay Later services.
4. Can I change my order after it’s placed?
If you need to make changes to your order, please contact our Customer Support team as soon as possible. Changes are subject to availability and order status.
Shipping & Returns:
What is your return policy?
If you are unsatisfied with your purchase, you may return unused tyres within 30 days of delivery for a refund or exchange, subject to our Returns & Refunds Policy.
2.Can I return tyres after they’ve been fitted?
No, once tyres have been fitted, they cannot be returned or refunded. Please ensure you select the correct size and specifications before fitting.
3. Is there a restocking fee for returns?
Yes, a restocking fee of 10% of the order value will be deducted from your refund for returns.
4.How long does it take to process a refund?
Refunds are typically processed within 7-10 business days after we receive and inspect the returned items..
Payment:
1.What payment methods do you accept?
We accept major credit/debit cards, cash on delivery, and other payment methods as listed on our website.
2. Do you offer instalment plans?
Yes, we offer instalment plans and Buy Now Pay Later services for eligible customers. Please check the payment options at checkout.
3. Are there any additional charges for fitting or balancing?
Fitting and balancing charges are included in the order total for most purchases. However, additional services like wheel alignment may incur extra costs.