How we collect your personal data
AutoQ obtains your personal data directly from you via different communication means such as emails, phone calls, or face-to-face meetings, during the registration process, during the payment process which may include payment history, and during your engagement with AutoQ to provide you with services.
AutoQ also obtains your personal data from referrals from existing customers, event organizers, and other sources. For more details on how AutoQ collects your data, please contact our Customer Support team.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
How we use “cookies” and other tracking technologies
We use cookies on our website to enhance your experience. By using our site, you agree to the use of these cookies. Our cookies include the Locale Cookie, which stores your country code for personalised browsing in your specific country; the Search Widget Cookie, which tracks functions related to our search widget, which tracks search results to improve our site’s search functionality to serve you the most relevant results. You can manage cookies directly through your browser settings. Please note that disabling certain cookies may impact the functionality of our site.
Legally processing your personal data
AutoQ processes your personal data only when at least one of the following legal bases applies, in accordance with the law.
| Purpose | Lawfulness Basis |
|---|---|
| Comply with Know Your Customer (KYC) process to verify your identity and assess potential risks of any illegal intention. | Legal obligations |
| Process payment transactions | Legal obligations, Contractual obligations |
| Fulfill obligations arising from contract agreements and policies, including underwriting, issuing insurance policies, renewals, processing claims, salvage recording, and vehicle assistance. | Contractual obligations |
| Provide details and notifications about our services and changes based on your request. | Legitimate interests |
| Obtain feedback on our services provided to you. | Legitimate interests |
| Issuing proposals and quotations | Legitimate interests |
Types of personal data we process
Based on specified lawfulness reasons of processing your personal data as per Qatar’s Personal Law, AutoQ may handle and process your identity details, contact data and financial information. Some sensitive personal data, such as information about health or medical conditions and criminal records which may require to carry out contractual and legal obligations.
Share and transfer of data within and outside the Qatar
AutoQ may share your personal information for the above-mentioned purposes and lawful bases with third parties when required, where it is necessary to administer the relationship with you, or where we have another legitimate interest in doing so. However, AutoQ does not transfer your personal data outside Qatar, in compliance with Qatar’s Personal Data Protection Law.
Security of your personal data
Your personal data will be processed in accordance with our data protection framework. AutoQ restricts access to your personal data to only those who require it to fulfill their duties.
Retention period of your personal data
AutoQ retains your personal data to fulfill its intended purpose and for historical archiving. We securely destroy, erase, or anonymize your personal data to ensure that it cannot be restored after exceeding the specified retention period.
Your Rights
- Access your personal data processed by AutoQ;
- Amend your data when it is inaccurate or incomplete;
- Remove your data when:
- (a) the purpose for which your data was collected is no longer valid;
- (b) your personal data is processed on an unlawful basis;
- (c) the information is necessary for compliance with the law; or
- (d) your data is inaccurate;
- Block or restrict further processing of your personal data;
- Submit a complaint if your personal data is being used for the purpose of direct marketing or for the purpose of making a decision based on automated processing, including profiling, where such processing may have legal ramifications or significantly affect your rights;
- Withdraw your consent at any time to processing or transferring your personal data for specific reasons.
AutoQ has the right to reject your request. AutoQ will inform you within 15 days of receiving the request regarding the rejection and provide an explanation. In case your request is incomplete, AutoQ will inform you within 10 days to complete your request. You also have the right to lodge a complaint with Qatar’s Personal Data Protection Authority.
Update of Privacy Policy
AutoQ has the right to review and update the Privacy Policy. In case of any changes, you will be informed, and you will receive the new privacy notice.
Contact Us
For any inquiries, reach out to our Customer Support team, their contact us page details can be found there.
AutoQ obtains your personal data directly from you via different communication means such as emails, phone calls, or face-to-face meetings, during the registration process, during the payment process which may include payment history, and during your engagement with AutoQ to provide you with services.
AutoQ also obtains your personal data from referrals from existing customers, event organizers, and other sources. For more details on how AutoQ collects your data, please contact our Customer Support team.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
How we use “cookies” and other tracking technologies
We use cookies on our website to enhance your experience. By using our site, you agree to the use of these cookies. Our cookies include the Locale Cookie, which stores your country code for personalised browsing in your specific country; the Search Widget Cookie, which tracks functions related to our search widget, which tracks search results to improve our site’s search functionality to serve you the most relevant results. You can manage cookies directly through your browser settings. Please note that disabling certain cookies may impact the functionality of our site.
Legally processing your personal data
AutoQ processes your personal data only when at least one of the following legal bases applies, in accordance with the law.
| Purpose | Lawfulness Basis |
|---|---|
| Comply with Know Your Customer (KYC) process to verify your identity and assess potential risks of any illegal intention. | Legal obligations |
| Process payment transactions | Legal obligations, Contractual obligations |
| Fulfill obligations arising from contract agreements and policies, including underwriting, issuing insurance policies, renewals, processing claims, salvage recording, and vehicle assistance. | Contractual obligations |
| Provide details and notifications about our services and changes based on your request. | Legitimate interests |
| Obtain feedback on our services provided to you. | Legitimate interests |
| Issuing proposals and quotations | Legitimate interests |
Types of personal data we process
Based on specified lawfulness reasons of processing your personal data as per Qatar’s Personal Law, AutoQ may handle and process your identity details, contact data and financial information. Some sensitive personal data, such as information about health or medical conditions and criminal records which may require to carry out contractual and legal obligations.
Share and transfer of data within and outside the Qatar
AutoQ may share your personal information for the above-mentioned purposes and lawful bases with third parties when required, where it is necessary to administer the relationship with you, or where we have another legitimate interest in doing so. However, AutoQ does not transfer your personal data outside Qatar, in compliance with Qatar’s Personal Data Protection Law.
Security of your personal data
Your personal data will be processed in accordance with our data protection framework. AutoQ restricts access to your personal data to only those who require it to fulfill their duties.
Retention period of your personal data
AutoQ retains your personal data to fulfill its intended purpose and for historical archiving. We securely destroy, erase, or anonymize your personal data to ensure that it cannot be restored after exceeding the specified retention period.
Your Rights
- Access your personal data processed by AutoQ;
- Amend your data when it is inaccurate or incomplete;
- Remove your data when:
- (a) the purpose for which your data was collected is no longer valid;
- (b) your personal data is processed on an unlawful basis;
- (c) the information is necessary for compliance with the law; or
- (d) your data is inaccurate;
- Block or restrict further processing of your personal data;
- Submit a complaint if your personal data is being used for the purpose of direct marketing or for the purpose of making a decision based on automated processing, including profiling, where such processing may have legal ramifications or significantly affect your rights;
- Withdraw your consent at any time to processing or transferring your personal data for specific reasons.
AutoQ has the right to reject your request. AutoQ will inform you within 15 days of receiving the request regarding the rejection and provide an explanation. In case your request is incomplete, AutoQ will inform you within 10 days to complete your request. You also have the right to lodge a complaint with Qatar’s Personal Data Protection Authority.
Update of Privacy Policy
AutoQ has the right to review and update the Privacy Policy. In case of any changes, you will be informed, and you will receive the new privacy notice.
Contact Us
For any inquiries, reach out to our Customer Support team, their contact us page details can be found there.